Analysis

Workflow analysis is a process in which we plan and the progression of the steps needed to take the project from start to finish efficiently. We in Hotellix consider workflow a base which impacts the core of any project and dictates how it should be engineered. In our workflow analysis, we set out the plan and identify areas for improvement, for example:

• We eliminate bottlenecks – by predicting situations where not all team members work to their capacity.
• We eliminate small time wasters, redundant tasks or processes – making them automated and removing unnecessary ones from the process

Main goal of this process is to improve efficiency of our staff and to use your resources efficiently. In the end of analysis we define a lean workflow, which will use the least amount of workforce resources, time and effort possible to produce the desired result.

Define Goals

The project goal means achieving a desired outcome (performance goal) at a specific end date (time goal) employing a specific amount of resources (resource goal). Those three project target values (performance, time and resources) compete with each other. Each modification of one of these variables has an immediate impact on the two others. When defining and making adjustments to  the goals all three project target values must be considered together.

At Hotellix, first we make sure that performance goals are clearly formulated and the degree of accomplishment is verifiable.

Then, we define time goal, which means setting the start and end dates for the overall project and the sub-projects.

Lastly, we define which resources we need to accomplish our performance goals in given time-frame (time goal). Resources can be divided into staff and infrastructure resources. 

• We define staff resources needed for the project, by determining head-count and availability of the staff required; as well as defining staff schedule (if the staff will be available full-time or part-time).
• After that, we pinpoint infrastructural requirements for executing the project (facilities, computer systems etc.) and define necessary infrastructure resources.

When defining the project goals, we make sure to leave sufficient room for maneuver to ensure that all project objectives can be achieved within the planned time frame and budget.

Form a Team

After we defined our goals, based on staff resources goals we create the team.

For each our client we make a point to choose the right people. We are lucky enough to have a good team of experts on our disposal. Our team leads and members are picked for their skills and abilities as they apply to the particular project.

Training

Once  we picked the most fitting experts for the given project and formed the team, it's time to delegate roles and make sure each member knows what they need to do. Each project comes with its own set of challenges. We, at Hotellix, are set to give the service of highest quality to our clients. That is why, before we start the production, we first assess the situation and then devise a training plan where necessary.

A training plan is a systematic, step-by-step process in which we address key decisions, tasks, and resources that drive positive business impact. The purpose of the training plan is to develop knowledge and skills so individuals can perform their roles efficiently and effectively.

Our training plan consists of five phases:

• Identifying and assessment of training needs for our employee training (organizational, task & individual).
• The training needs assessments  will identify any gaps in your current training initiatives and employee skill sets.These gaps are then analyzed and prioritized and turned into the organization’s training objectives; with the ultimate goal being to bridge the gap between current and desired performance through the development of a training program.
• The next step is to create a comprehensive training plan that includes learning theories, instructional design, content, materials and any other training elements. It also details resources and training delivery methods.
• Implementation of  the training initiatives is where the training program comes to life. It includes the scheduling of training activities and organization of any related resources .
• The training of the staff is continually monitored. And at the end, training is evaluated to determine if it was successful and met the objectives.

Production

Production is a process where we make the magic happen.  We combine the best of our skills with the best of our tools to meet the project requirements.

For our software services we employ a phased approach to software testing and deployment. It consists of four phases:

• Development - where the program or component is developed in a Development environment.
• Testing- once our developers deem the product ready, the product is copied to a Test environment, to verify it works as expected. This test environment is standardized and in close alignment with the target environment.
• Acceptance - when  all  the tests are successful, the product is copied to an Acceptance test environment. During the Acceptance test, the client will test the product in this environment to verify whether it meets their expectations.
• When the client accepts the product, it is deployed to a Production environment, making it available to all users of the system.

Quality Check

For all of our products and services we perform a Quality check. It entails evaluation if a  product or a service meets quality requirements that are specified for the project. It also involves monitoring and recording the results of quality checks in order to assess the performance of the project. Quality check is a crucial part of our project management, because it ensures that everything is within the scope of the project planning.

Quality planning is very important because it influences the scheduling, costs and other factors involved. Without it, the project has a huge tendency to carry risks that it will be difficult to satisfy the requirements in the end. It is a process of inspecting and verifying the product and services provided by the seller.  It also involves monitoring and recording the results of executing the quality activities in order to assess the performance of the project. This process is also necessary to pinpoint the issues and initiate Review Process.

Review

Review is an integral part of Hotelix's Quality Assurance. Before we finalize and submit the project to our client, we take the appropriate steps to ensure that the project meets all the requirements.For each our review we define clear scopes and prepare a review process.

The review process occurs within different time frames based on project complexity. Specific procedures must be followed to ensure timely and effective review of deliverable. The review is a layered approach, which allows the Review Team to provide advice to project teams based on their findings.

The Standard Review has three phases:

• Initiation - scheduling of the review date, time, and location with the Project Lead
• Review – consists of the analysis of the project's deliverable and a face-to –face interview with Team members. Project Leads assign the roles to team members. During the Review Interview, team members are responsible for answering subject matter questions based on their respective roles.
• Report – lastly, Review Team compiles a Report with all their findings. This is a list of the issues gathered during the review process. The findings will be marked major or minor.

Each project is subject to two types of reviews:

• A standard review process- which consist of the above three phases: Initiation, Research, and Report. Two standard reviews are planned for each project.
• A special review, when necessary, may be held if the project is non-compliant or at the request of a stakeholder.

Depending on findings of a the Review, actions are taken. If the project is compliant, a green light to submit the project is given. If it  is not compliant, a list of findings and recommendations to fix the issues is provided and implemented by our Team. That way we make sure we don't fall into trap of delivering a sub-par project or service.