01 / GOOGLE BUSINESS PROFILEMake hotel information useful and accurate.
We work on Google Business Profile (GMB): hotel details, relevant categories, amenities, photos and updates, as agreed with the property.
- Work to review
- Missing or outdated information addressed; profile changes recorded.
- Evidence
- Dated profile screenshots, update log and available profile activity reports.
Explore local visibility ↗02 / OTA LISTING QUALITYImprove the content guests compare.
We address incomplete room descriptions, amenities, policies and photo coverage to improve listing completeness and work towards a better platform content score.
- Work to review
- Missing fields completed and content issues resolved on priority OTAs.
- Evidence
- Before-and-after listing records and platform content scores where provided. Scores vary by platform.
Explore OTA optimisation ↗03 / GUEST REVIEW REPLIESRespond thoughtfully. Learn from feedback.
We reply to guest reviews in coordination with the hotel, acknowledge concerns and flag recurring issues for the property team.
- Work to review
- Review replies published and recurring feedback shared with the hotel.
- Evidence
- Reply log, response coverage and an agreed follow-up list. Replies do not guarantee better ratings.
Discuss your hotel’s listings ↗